Major OEM Supplements Phoenix Certified Inventory for Repair to Reduce Turnaround Time and Reduce Costs
- One of the nation’s largest Telecommunication OEMs was looking for opportunities to reduce cost without jeopardizing quality, services or performance.
- The OEM wanted to improve delivery cycle time both to the field and to their customer base without increasing cost.
- They were interested in exploring Phoenix Certified Reuse Product and third party logistics as a possible solution.
- Phoenix provide a solution for inventory management on high demand product which included the Receiving, Storage and Distribution of Product. As an added benefit Phoenix also managed the return and replacement of defective product.
- Phoenix worked with OEM to significantly reduce their Repair Spend by using Phoenix Certified Reuse Product in lieu of Repair.
- Phoenix worked closely with OEM in the development of a Repair Forecast based on historical data thus allowing stocking below repair cost.
- By Phoenix managing the inventory and responding immediately to the customer emergencies with same day shipments customer satisfaction rates for the OEM have improved dramatically.
- The customer has improved their bottom line and turnaround time by using Phoenix Certified Reuse Product in lieu of repair.
- The outsourcing of warehousing and purchasing to Phoenix has allowed the customer to focus on its core strengths and reduce costs.